Music

Can I get a refund if my gig, concert or show is cancelled?

Fans are seeing more and more events be cancelled thanks to coronavirus. From No Time to Die being moved to November to various gigs and footballs games, fans are suffering thanks to COVID-19. So can fans get their refunds if the gigs or concerts they are hoping to go to is cancelled?

So far, in the UK at least, only a few events have been cancelled so far, though the government has talked about potentially restricting large-scale gatherings.

In London, the London Book Fair has been called off, which was taking place at Olympia London, while a number of Six Nation rugby matches have also been postponed, especially in Italy.

A Glastonbury spokesperson has said the organisers were “monitoring the situation,” according to TimeOut magazine.

Other events outside the UK, such as the UEFA Euro 2020 finals, are still expected to go ahead, though most organisers are currently on a similar wavelength to the Glastonbury team, and more cancellations are expected.

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In terms of refunds, that is an interesting question.

For those who buy their tickets via Ticketmaster or See Tickets, fans should be able to get a full face-value refund by going through the sites’ refund systems.

However, when it comes to reselling websites which put tickets up for purchase which have been sold back, there may be some bumps in the road.

As well as this, postage and booking fees are unlikely to be refunded by many, so that is worth noting.

Altogether, fans should go to the website or vendor from whom they bought the tickets and read their refund policy for all of these events.

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If a company provides refunds but yours has not come through, it may be worth chasing this with the seller.

In the unlikely situation the vendor refuses a refund, even if their terms and conditions suggest they would offer one, it may be worth contacting your bank or credit card company for advice.

They may, if you used a debit card, be able to reverse a transaction in a process called chargeback, but vendors can dispute a chargeback, so there are no guarantees you would get your money back.

Paying with a credit card does offer some extra purchases if they are more than £100, thanks to the Consumer Credit Act.

In Section 75 o this act credit card firms are jointly liable for a breach of contract by the retailer, which includes an event being cancelled in this case.

Of course, if your purchase is less than £100, you would have to go through the chargeback route, and hopefully the vendor would not dispute it.

Finally, for those attempt to travel and have paid transport or accommodation costs, you will need to get in touch with those with whom you have booked, whether it be AirBnB, Expedia or any other vendor.

They may be able to offer refunds, or postpone the booking to match up with a rescheduled gig or concert, however, there are no legal protections for these.

As a result, refunds are not guaranteed.

But, as is always the case, the best first port of call is the vendor themselves, in the hope they have robust refund policies to work with.

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